AdvaTel’s InTouch was specifically designed to address the needs of SMBs to deliver enhanced UC features and enhanced productivity in a simple Outlook Plug-in. Most users work from Outlook and InTouch is always there, no need to open up separate applications to communicate with your contacts. InTouch allows users to communicate with internal and external contacts easily across multiple platforms of communication via Telephony, Microsoft Outlook, Skype, MSN, and Yahoo. Features include federated two way presence, click to dial, click to IM, click Email, click to SMS, Click to Pounce (immediate notification when a user has become available) and view the users calendar status i.e. whether they are in a meeting or out of office. This will ensure users make contact using the right form of communication the first time, which will result in the cost saving benefits and improved productivity.