Automated Speech Recognition (ASR) is an add-on software module that allows customers to choose menu options using their voice. Speech recognition applications are becoming more popular in contact centers today where many routing options or commands are available to the caller. ASR can personalize the caller experience and turn a once menu-driven application into a more interactive and human experience.
Voice4net utilizes Lumenvox, the best ASR engine on the market. This robust and powerful ASR tool provides for truly interactive applications while offering accurate and configurable responses.
Key Features:
- Hands-free menu selection through voice instead of touch tone
- User directory selection by first name, last name or both first and last name
Key Benefits:
- Provides a more positive customer experience for businesses that have several menu options.
- Creates a truly interactive, almost conversational caller experience.
Prerequisites: Voice4net IVR platform with ePBX™ software
Target Market and Applications:
- Enterprise and Medium sized business that have several menu options
- Wireless Providers or other businesses that need to provide hands-free options for customer calls
