Do Not Call (DNC) is a software add-on application that automatically intercepts outbound calls prior to their connection to ensure they are not on the DNC list. If the number dialed is on the list the call is terminated. This application is especially important to outbound call centers that must be in compliance with state and federal regulations regarding do not call lists.
The DNC server allows for database driven maintenance so that each customer may configure their DNC list to their own specifications. This includes automated updates from federal lists, manual modifications to list for internal accounts and sophisticated routing based on type of outbound calls to allow certain types of contact even with DNC numbers.
Key Features:
- Database driven maintenance to allow configuration based on customer needs
- Automated updates from federal lists
- Manual updates
- Routing abilities to allow specified types of contacts within DNC lists
Key Benefits:
- Ensures compliance with state and federal DNC regulations
- Provides fast and simple DNC interceptions without the need for complex, manual processes.
- Minimizes errors associated with DNC lists updates
