Small Mid-Market (SMBS) CTI Screen Pop allows an agent to automatically receive a caller’s contact information as the call arrives to a soft phone or end point by launching a desktop screen pop. e-IVR™ supplies this information to the agent by referencing Automatic Number Identification (ANI) or caller supplied information (DNIS) via a CTI protocol. SMBS CTI includes the integration with Microsoft Outlook®, ACT!®, and Goldmine®. Proper PBX components are assumed to be in place. (Requires 1400-EAP, 1400-XAP, or 1400-PAP).