The igeatrak, our all in one advanced reporting software from IgeaCare Solutions Inc. The igeatrak software bundle includes Call logging, Voice Recording, QOS Portal, Advanced Voice and screen reporting, reporting of calls, occurrences, average time of responses, staff performance and efficiency and much, much more...
"...Every Word, Every Number, Every Time, Real Time"
Our reporting package goes one step further, it provides your organization the ability to record every part of the conversation. Calling and called party's conversations are stored on the server for future reference in easy to use WAV file format. Review conversations on the server or desktop using Windows Media Player. This option will insure timely response and quality of care when activated.
Capture every event and automatically attach it to a particular conversation. Capture set display information* location, event type, acknowledgement and cancellation of events.
igeatrak number dialed, incoming number and digits entered during any conversation. igeatrak's Intelligent Line Tap gets it all and automatically tags it to a conversation for easy archival, future retrieval, forwarding and review. Flexible recording criteria allows tracking quality of care, trends and issues. Capture call duration, start and end time of calls for quality monitoring and assurance purposes. *Phone system dependant.
More then reporting, the igeatrak provides you with the ability to monitor conversations in real-time and allows for immediate adjustment and improvement of Staff - resident interactions and relations. Our software applications enable detailed resident activity plus automatic reporting on calls and response times to provide total accountability for staff. You can also create staffing models that reflect actual resident needs and call activity cycles. Some of the benefits include:
Enhance Resident Experience - Improve resident loyalty and retention and one up the competition by improving resident relations by continually monitoring and modifying how events and callers are processed and handled during their interaction with your staff.
Maximize Revenue - Enhanced voice and data management makes for timely assessment and reduced reaction time to changing requirements and early identification of service affecting trends. Timely assessment and reduced reaction time to these trends can impact the bottom line in a very positive way. Improve your quality of care by using the information captured by igeatrak’s Intelligent Line Tapping Devices and delivered to you in a timely, accurate, easy to use manner. Be pro-active rather than re-active with this powerful management and marketing tool.
Secure - Installation in the phone room keeps valuable records safe and tamper-proof. Voice and Data is stored on your igeatrak server rather than on the Staff’s desktop. The physical connection to the phone system is inaccessible and can’t be easily disconnected from the Staff’s handset or PC. Capture every event always.
Accurate Reporting - Improves organizational efficiency by providing statistical data. Sets performance benchmark for your organization.
Government Compliance - Comply with complex Government regulations by monitoring, logging, archiving and easy retrieval of all voice and data transactions.
Limited Liability - Settle disputes quickly and save on insurance expense by limiting or reducing risk and liability. Fast, accurate capture, archival and retrieval of copies of conversations provide proof of employee or agent transactions with outside callers.
QOS Monitoring - Quality of Service increases by improving employee / agent performance.
