Manufacturer DOA Policy Information
|
|
|
Manufacturer
| ABC Conferencing DOA Return Period
| Manufacturer Warranty contact numbers
|
|
|
|
Aastra Adtran | 15 days from ABC Conferencing Invoice Date, excludes accessory items. Customer to contact Adtran Technical Support and return units directly to Adtran | 905-760-4200 888-423-8726 |
Aethra
| 15 days from invoice date. Contact ABC Conferencing Tech Support for a Case #. Equipment serial number is required. Excludes accessories.
| 888-4Aethra
|
Alpha-Telecom
| Customer to contact Alpha-Telecom Technical Support to return DOA direct to Alpha-Telecom. No returns to ABC Conferencing. Excludes accessories.
| 408-541-6177
|
Altec Lansing
| 15 days from ABC Conferencing Invoice Date. Excludes accessories.
| 570-296-4434
|
American Power Conversion (APC)
| Customer to contact APC Technical Support to return DOA direct to APC. No returns to ABC Conferencing
| 401-789-5735
|
Astatic
| Customer to contact Astatic directly for returns or DOA. No returns to ABC Conferencing
| 800-421-3161
|
AT&T/Vtech
| 15 days from ABC Conferencing Invoice Date. ATT/Vtech will not accept returns without original packaging. Units will be returned. Excludes replacement batteries and accessory items.
| 800-595-9511
|
AVAYA-ECG
| Avaya Return Form Required. 15 days from ABC Conferencing Invoice Date. Excludes accessories.
| 800-973-1607
|
AVAYA-SMB
| Avaya Return Form Required. 15 days from ABC Conferencing Invoice Date. Excludes accessories
| 800-973-1607
|
Avteq
| Customer to contact Avteq directly. No returns to ABC Conferencing.
| 214-905-9001
|
Belkin
| 15 days from ABC Conferencing Invoice Date. Excludes accessories.
| 310-604-2347
|
Bogen
| 15 days from ABC Conferencing Invoice Date. Customer to contact Bogen Technical Support to return DOA. Customer must obtain a Bogen call log number before RMA will be
| 201-934-8500
|
CEECO
| Customer to contact CEECO Technical Support to return DOA direct to CEECO. No returns to ABC Conferencing
| 954-587-5430
|
Channel Vision
| Customer to contact Channel Vision Technical Support to return DOA direct to Channel Vision. No returns to ABC Conferencing
| 714-424-6500
|
Clarity (Div. of Plantronics)
| 15 days from ABC Conferencing Invoice Date
| 800-426-3738
|
ClearOne
| Customer is to contact ClearOne technical support directly at (800)283-5936 or tech.support@clearone.com. ClearOne will provide advance replacements and in/out of warranty replacements and repairs. Defective returns will be handled through ClearOne. ClearOne Technical Support will issue Return Authorization directly to reseller/buyer and the goods will need to be returned directly to ClearOne .Follow the instructions they provide during the support call. Customer to contact ClearOne Support and return units directly to ClearOne. ClearOne/ABC Conf. does not accept non DOA or non defective items. | 801-975-7200 or 800-283-5 |
D-LINK EnGenius, Tech Inc. | Customer to contact D-LINK Technical Support and return units directly to D-LINK RESELLERS MUST BE CERTIFIED WITH ENGENIUS TO RECEIVE A WARRANTY ON PRODUCTS. NON-CERTIFIED RESELLERS WILL NOT BE ELIGIBLE FOR PRODUCT WARRANTIES OR SUPPORT. 15 days from ABC Conferencing Invoice Date. Excludes all accessories, batteries, cases, antennas... |
888-735-7888, Extension 514
|
Gai Tronics
| 15 days from ABC Conferencing Invoice Date (excludes accessories). Any shipments from mfgr. are custom and have a 35% mfgr. restock fee if the mfgr accepts it back.
| 800-492-1212
|
Garvin Industries
| Customer to contact Garvin Industries and return units directly to Garvin Industries for replacement. No returns to ABC Conferencing.
| 847-455-0188
|
GE Consumer Products
| 15 days from ABC Conferencing Invoice Date. Excludes replacement batteries and accessory items.
| 800-846-6766
|
GN Netcom/Jabra Hubbell | 15 days from ABC Conferencing Invoice Date. Excludes accessory items. 15 days from ABC Conferencing Invoice Date. Excludes accessory items.
| 800-345-8639 203-799-4100
|
ICC Ideal
| Customer to contact ICC Technical Support (DOA/Warranty) and return units directly to ICC (562) 356-3111. ABC Conferencing does not accept ICC returns. 15 days from ABC Conferencing Invoice Date. Excludes accessory items.
| 562-356-3111 815-895-5181
|
ITT/Cortelco
| 15 days from ABC Conferencing Invoice Date. Excludes accessory items.
| 662-287-3889 or email warranty return request to: lchilders@cortelco.com
|
ITW Linx
| Contact ITW Linx to return DOA unit(s) direct to ITW Linx. No returns to ABC Conferencing
| 630-315-2150
|
Ken-A-Vision
| Customer to contact Ken-A-Vision and return unit directly to Ken-A-Vision, unit serial number is required. Excludes accessory items.
| 800-627-1953 x5620
|
Konexx
| Customer to contact Konexx Technical Support and return units directly to Konexx - DOA Only.
| 858-622-1400
|
KTI Networks
| 15 days from ABC Conferencing Invoice Date. Excludes accessory items.
| 713-266-3891
|
LifeSize
| 15 days from invoice date. Contact ABC Conferencing for Case #. Equipment serial number is required. Excludes accessory items.
| 877-LIFESIZE
|
Magic On Hold
| 15 days from ABC Conferencing Invoice Date. Excludes accessory items.
| 866-988-3011
|
Middle Atlantic Minuteman
| Customer to contact Middle Atlantic Technical Support and return units directly to Middle Atlantic (DOA only). No Returns to ABC Conferencing. 15 days from ABC Conferencing Invoice Date and excludes all accessories.
| 800-266-7225 800-238-7272
|
Motorola Industrial
| Under Motorola Return Policy, required to contact Motorola Directly @ 800-353-2729. 15 days from ABC Conferencing Invoice Date. Excludes accessory items.
| For repairs/exchanges under Motorola Industrial (Business Radios – XTN, CLS, AX, DTR) warranty, call 1-800-448-6686, opt. 0
|
Motorola 2-Way Products (Consumer)
| Under Motorola Return Policy, requires to contact Motorola directly @ 800-353-2729. Excludes accessory items.
| For trouble shooting issues and/or exchanges covered under Motorola 2-way (cordless) products warranty, call 1-800-353-2729, opt. 1 followed by opt. 3 followed by opt. 2, followed by saying ‘technical support’
|
Motorola Giant
| Under Motorola Return Policy, you must contact their Tech Support @ 800-638-5119
| For repairs/exchanges covered under Motorola Giant (TalkAbout Radios) warranty, call 1-800-638-5119
|
Motorola Headsets
| Under Motorola Return Policy, you must contact their Tech Support @ 800-331-6456 | For repairs/exchanges covered under Motorola (Bluetooth) Headsets warranty, call 1-800-331-6456 opt. 1 followed by opt. 2 followed by saying ‘warranty’
|
Multi-Link
| Contact Multi-Link to return DOA unit(s) direct to Multi-Link. No returns to ABC Conferencing
| 800-535-4651
|
Multi-Tech Systems, Inc.
| 15 days from ABC Invoice Date
| 800-328-9717
|
NEC Nel-Tech Labs
| Under NEC Distro Return Policy, you must contact NEC Tech Support (Certified NEC installer) for DOA and NEC Warranty Returns Only. No Returns to ABC Conferencing. 30 days from ABC Conferencing Invoice Date. Excludes accessory items.
| Certified NEC Installer 603-641-8844
|
Netgear
| 30 days from ABC Conferencing Invoice Date. Excludes accessory items.
| 408-907-8000
|
On-Hold-Plus Oberon Objectworld | 15 days from ABC Conferencing Invoice Date. Excludes accessory items. Customer to contact Oberon Technical Support and DOA return units directly to Oberon. No non-DOA Returns. Customer to contact Objectworld Technical Support and return units directly to Objectworld | 800-839-7277 1-877-867-2312 (Toll Free) 1-814-867-2312 Product Support: x204 (888) 398-9698
|
Panasonic BTS
| 15 days from ABC Conferencing Invoice date,customer must obtained a Heat number and confirmation of DOA from Panasonic before RMA will be issued. To obtain a heat ticket number, contact Panasonic at 1-888-713-2310 option 3 after entering your 9 digit ID (must be certified thru Panasonic for warranty and RMA). Panasonic will not accept returns without original packaging . Units will be returned. Panasonic will not accept Returns that are not DOA.
| 888-713-2310; 770-904-8350 or email warranty return request to: btsservice@panasonic.com- Must have Panasonic 9 digit ID.
|
Panasonic IP Camera Products
| Contact Panasonic Security Products to return DOA unit(s) direct to Panasonic Security Products. No returns to ABC Conferencing. Panasonic will not replace, exchange, or return batteries, camera's (replace only if DOA), or accessories.
| 847-468-5543 End Users 800-435-7329 Certified dealers
|
Panasonic (Consumer)
| Panasonic will only accept DOA returns on the following models only; KX-MB2000, KX-MB2010, KX-MB2030, KX-MB3020, KX-MC6040, KX-MC6020 DOA is product which is not functional within 30 days of customer purchases. Customer should call the Panasonic technical support hotline prior to requesting return to obtain a case number. Panasonic will not accept returns without original packaging. Any returns not received in original
| (800) 211-7262 513-573-0355
|
Panasonic CCTV/Security Products
| Contact Panasonic Security Products to return DOA unit(s) direct to Panasonic Security Products. No returns to ABC Conferencing
| 1-800-528-6747 press prompt # 1
|
Phone Labs
Phybridge | 15 days from ABC Conferencing Invoice Date. Excludes accessory items. Customer to contact Phybridge Technical Support and return units directly to Phybridge. No Returns to ABC | Tech Support (212-481-6166) Fax (646-472-5160) Sales (212-481-6166)
(888) 901-3633 |
Plantronics Polycom
| 15 days from ABC Conferencing Invoice Date. Excludes accessory items. All returns are handled by Polycom - DOA and Warranty only. No Returns to ABC Conferencing
| 831-426-5858 864-642-6103
|
RCA Telecom Products
| 15 days from ABC Conferencing Invoice Date. Excludes replacement batteries and accessory items.
| 800-846-6766
|
Scitec
| Contact Scitec to return DOA unit(s) direct to Scitec. No returns to ABC Conferencing
| 800-451-4035
|
Sennheiser
| 15 days from ABC Conferencing Invoice Date. Excludes accessory items.
| 877-736-6434
|
Shure
| DOA or purchase of incorrect item Customer Shure Tech Support. Serial number and purchase order number is required. No returns to ABC Conferencing.
| 800-837-1765
|
Sony Security Products Strategic Vista (Lorex) | Contact Sony to return DOA unit(s) direct to Sony. No returns to ABC Conferencing 15 days from ABC Conferencing Invoice Date. Excludes replacement batteries and accessory items.
| 800-883-6817 Customer Care: 1-888-42LOREX Tech Support: 1-877-75LOREX
|
Telematrix
| Contact Telematrix to return DOA unit(s) direct to Telematrix only. No returns to ABC Conferencing.
| 719-638-8821
|
Test-UM
| Contact Test-UM return DOA unit(s) direct to Test-UM. No returns to ABC Conferencing
| 800-517-8431
|
Thomson
| 15 days from ABC Conferencing Invoice Date. Excludes replacement batteries and accessory items.
| 800-846-6766
|
Uniden
| 15 days from ABC Conferencing Invoice Date. Excludes replacement batteries and all accessory items.
| 800-297-1023
|
Valcom
| 15 days from ABC Conferencing Invoice Date. Excludes accessory items.
| 540-427-3900
|
VFI - Video Furniture International
| Contact VFI. No returns to ABC Conferencing
| 877-834-3876
|
Videoalarm
| Contact Videoalarm return DOA unit(s) direct to Videoalarm. No returns to ABC Conferencing
| 800-554-1124
|
Videolabs, Inc.
| 15 days from ABC Conferencing Invoice Date
| 800-945-7730
|
Viking Electronics
| Customer must obtain a Viking call log number before RMA will be issued, for Defective units ONLY, Customer must obtain a Viking call log number before RMA will be issued.
| 715-386-8861
|
Vtech
| 15 days from ABC Conferencing Invoice Date. Excludes replacement batteries and accessory items.
| 503-596-1200
|
Wheelock Zoomswitch
| 15 days from ABC Conferencing Invoice Date. Excludes accessory items. Customer to contact ZoomSwitch tech support and return units directly to ZoomSwitch - DOA and warranty replacement only. NO returns to ABC.
| 800-631-2148 www.zoomswitch.com/support/contact
|
The cart is empty.
Cart contains {{shoppingcart.totalQuantity}} Item(s) Total:
{{shoppingcart.subtotal}}
{{shoppingcart.total}}