When considering call center headsets, the Poly EncorePro HW530 headset part # Poly 201500-01 or HP 783P2AA#ABA should be one of your top choices. With a full-size ear speaker/ear cushion, you create an excellent barrier that separates background noise from the voice of your caller.
The more accurately you hear, the less time is needed to repeat facts, and information won’t be taken down incorrectly.