Lab Results is a self service application which allows a patient to retrieve the results of a lab test or treatment from any touch tone telephone. The caller is prompted for a private test / lab code, which is validated against a local or Microsoft SQL ODBC compliant database. Information provided to the caller may be variable information retrieved from the lab's database. This application can be configured to route a patient to an extension for personal/private handling. (Requires 1400-EAP, 1400-XAP, or 1400-PAP).