Small Mid-Market (SMBS) Agent And Supervisor Record-A-Call allows an Agent to press an e-IVR™ Record-A-Call icon on their desktop to begin immediate recording of the present call. Supervisor Record-A-Call allows the Administrator to initiate the recordings of extensions or agents. The recorded call may easily be retrieved through a Web browser interface by selecting the extension and the date and time the call was recorded. The selected recording will begin playing over the desktop multi-media speakers. The recording may be archived to CD or tape, or forwarded as an e-mail attachment. Proper telephone components are assumed to be in place. (Requires 1400-EAP, 1400-XAP, or 1400-PAP).