Frequently Asked Questions

  • What is InterCall Unified Meeting?

    InterCall Unified Meeting is a total, integrated solution that lets you connect with people around the globe and get more done. It empowers users with dynamic, interactive tools that give you a full-featured online meeting with intuitive, easy-to-use connections that integrate audio, web and video conferencing into one engaging experience.

    No matter what your communication needs are—instant, collaborative meetings—this proprietary web conferencing system lets you have remote meetings that are as engaging as a live ones.


  • How many people can join an InterCall Unified Meeting?

    InterCall Unified Meeting supports meetings with up to 125 connections including moderator, presenters and participants.


  • What technology/infrastructure is needed to support InterCall Unified Meeting?

    InterCall Unified Meeting uses the Software as a Service model. InterCall Unified Meeting is a service, not a product; therefore, there is absolutely no on-site infrastructure required from the customer perspective. InterCall provides the global infrastructure and sells access to this infrastructure via the InterCall Unified Meeting service.


  • What are the system requirements?

    InterCall Unified Meeting requires little to no internal resources.


  • Where can I download InterCall Unified Meeting?

    A small download of the InterCall Unified Meeting application is required for moderators. There are no downloads required for participants. Moderators can download the InterCall Unified Meeting via the Tools section of their online account


  • What equipment do I need to use video?

    To be seen by other participants, install a web camera before starting InterCall Unified Meeting. Your web camera transmits live video of you to other participants.

    Note: You must install the InterCall Unified Meeting application to view and broadcast video.


  • What if I do not have a web camera?

    If you do not have a web camera, you can participate in a meeting and see other participants' video, but you are not able to send live video.

    Note: You must install the InterCall Unified Meeting application to view and broadcast video.


  • What is the Desktop Icon?

    After installing InterCall Unified Meeting on your computer, a blue icon will appear in the bottom right-hand corner of your screen in the Windows taskbar. The desktop icon provides you one-click access to Ad hoc and Scheduled Meetings. You can also enter Conference Manager and send Quick Invites directly from the desktop icon.


  • How do I start an Instant meeting?

    To start your meeting, right-click the InterCall Unified Meeting desktop icon and select Start a Meeting. You are prompted to select or enter a phone number. You will be called at this phone number to start the phone portion of the meeting.


  • How do I invite people to an Instant meeting?

    Moderators can send a Quick Invite through instant messenger or email using the Quick Invite in-meeting shortcut toolbar. Participants simply click the link to join the meeting.


  • Can I schedule InterCall Unified Meeting meetings directly from my Outlook or Lotus Notes Calendar?

    Yes. You can schedule and launch InterCall Unified Meeting meetings directly from your Outlook or Lotus Notes Calendar* after you install InterCall Unified Meeting on your computer. Once downloaded, you can schedule from a new button located at the top of your calendar tool bar.

    Simply click InterCall Unified Meeting to eliminate the hassle of manually entering all the "how to join” info. InterCall Unified Meeting will add it for you!

    *Your company email template must be updated by your local IT administrator to utilize the Lotus Notes calendar plug-in.


  • How do I start a Scheduled meeting?

    At the time of your meeting, just click the JOIN link in your Outlook or Lotus Notes Calendar appointment and choose to have InterCall Unified Meeting dial your phone automatically at a number you designate.

    There’s no need to remember your dial-in number, user login or password. How easy is that? Try it once and you'll be hooked!


  • How do participants join a Scheduled meeting?

    Participants only have to click the JOIN link in the Outlook or Lotus Notes invitation you sent them and InterCall Unified Meeting dials them, too!


  • How do participants connect to the phone portion of a web meeting after they have joined online?

    Upon joining the web portion of the meeting, participants are prompted to select or enter a phone number where they will be called to join the meeting. Alternatively, participants can dial into the meeting using the onscreen instructions. You do not need to manually call participants using your Reservationless-Plus account.


  • Can I encrypt my meeting for additional security?

    Yes, InterCall Unified Meeting lets you use SSL, or Secure Socket Layer. It will encrypt the information displayed in an online meeting. SSL offers 128-bit encryption, which is the highest level of encryption that is offered to the consumer in the market being the same level of security that banks and online shopping companies use.


  • What is application sharing?

    You can present an application or web browser from your computer during a meeting. You can share a specific file or your entire desktop for other participants to view and annotate. If given permission, a participant can do the same.


  • Can I annotate a presentation or shared application?

    Yes. You can select an annotation tool to draw on any application when application sharing.


  • What types of reports are available with InterCall Unified Meeting?

    InterCall Unified Meeting stores detailed reports from your meetings, with information on the duration of the meeting, number of participants, participant names and survey or quiz results.


  • What recording capabilities does InterCall Unified Meeting have?

    You can capture a synchronized audio and web playback of your meeting. After the meeting, make the recording available to others for later playback.

    Note: To utilize the built-in recording feature, you must use Reservationless-Plus conferencing integrated with InterCall Unified Meeting


  • How do I make my recorded meeting available to others?

    There are two ways to make your recorded meeting available to others:

    1. Download as Zip File: You can download an archive if it is in Zip format or email it to your participants for them to download directly.
    2. Hosted URL link: InterCall Unified Meeting will host your archive for 90 days. Additional charges apply after 3 months of hosting.

  • Can I still get operator assistance on a conference managed through InterCall Unified Meeting?

    InterCall Unified Meeting provides 24x7 customer support. Moderators can dial customer service directly during the meeting using their telephone keypad or the InterCall Unified Meeting web interface.